Last updated: September 17, 2026
Effective Date: July 1, 2026
This policy explains how auto-renewing purchases, memberships and any plan described as renewing, work at Quantum Academy: what you agree to at sign-up, what we send you, how renewal happens, and how to cancel. It applies alongside our Terms of Service and Refund Policy.
1. What you agree to at sign-up
Before we charge you for any auto-renewing plan, the checkout will clearly show: the price you are paying today; that the plan renews automatically and at what interval (for example, annually); the renewal price; any trial or promotional terms, including the price after the trial or promotion ends; and how to cancel. You must take an affirmative step (such as ticking an unticked box) to consent to these terms, and we never pre-tick consent. We keep a record of your consent for at least three years, or one year after your plan ends, whichever is longer.
2. Your confirmation
Immediately after sign-up we email you an acknowledgment that restates the renewal terms, the price and billing interval, any trial terms, this policy, and a direct link to cancel. Keep it; it is your reference copy.
3. Renewal and reminders
Your plan renews automatically at the end of each term using your payment method on file, unless you cancel first.
- Annual plans (and any term of one year or longer): we send a reminder email 15–45 days before each renewal stating the plan, the renewal price and date, and how to cancel, delivered the same way you signed up (email for online sign-ups).
- Trials and promotional periods: if your plan starts with a free or discounted period, we remind you before the first full-price charge, with the price, the date, and the cancellation link.
- Price or material changes: if the renewal price or material terms will change, we notify you at least 30 days before the change takes effect, with clear instructions on how to cancel if you do not accept it.
4. How to cancel
Cancelling is as easy as signing up, in the same medium:
- Online (immediate, no questions required): log in to your account at quantumacademy.com/account and choose Cancel plan. The cancellation takes effect at the end of your current paid term.
- By email: write to support@quantumacademy.com from your account email with “Cancel” and your plan name; we will process it within 2 business days and confirm in writing.
We will always send a written confirmation of your cancellation. We do not impose retention hurdles: you will not be required to take a call, chat with an agent, or click through offers to complete an online cancellation (you may see at most a simple confirmation step).
5. What happens after you cancel
You keep access to your plan’s benefits until the end of the term you have paid for; no further charges are made. Cancellation of a membership does not revoke credentials you have already earned, though recertification benefits tied to membership end with the plan. Refunds of a recent renewal are governed by the Refund Policy (Section 6).
6. Failed payments
If a renewal charge fails, we may retry it over a short period and will email you to update your payment method. If payment is not completed, the plan is suspended and then cancelled; we never convert a failed renewal into a debt-collection matter for a consumer plan.
7. Free trials
Where we offer a free trial: its length, what happens at the end, and the first charge date are stated before you start; a reminder is sent before the trial converts to a paid plan; and you can cancel during the trial with no charge using the same methods as Section 4.
8. Our records
We retain verification of your consent to auto-renewal terms, the disclosures shown to you, and your cancellation requests for at least three years (or one year after termination, whichever is longer), as required by law.
9. Scheduled course confirmation and cancellation
Minimum participants. Scheduled live online and in-person courses run with a minimum of eight paying participants. Complimentary, staff, and press registrations do not count toward this minimum.
The decision point. Quantum Academy decides whether each scheduled course will proceed twenty-one days before its start date. Where a course is cancelled, we notify every registered participant on that day. Where a course proceeds, no notification is sent, and the course is confirmed by not having been cancelled.
After confirmation. Once a course is confirmed it will not be cancelled for low enrollment, regardless of subsequent registration numbers. A confirmed course may still be cancelled for reasons outside our control, including instructor illness, venue failure, or travel disruption, and where that occurs the remedies in this section apply in full.
If we cancel. You receive a full refund of the amount paid, including any on-demand course access included with your booking, and that access ends on the cancellation date. You also receive a credit toward any Quantum Academy course priced at or below the amount you paid. The credit is valid for twelve months from the date of issue, is limited to one use, and is issued to the named participant and may not be transferred.
If you have begun the included on-demand course. Contact us before the cancellation date and we will agree an alternative arrangement. Any arrangement agreed will be at least as favourable to you as the terms in this section.
Cancellation by you. Where you cancel a booking on a scheduled course, the terms in sections 4 and 5 above apply, together with our Refund Policy.
10. Contact
Post-Quantum Institute (Quantum Academy)
155 N Wacker Dr, Suite 4250, Chicago, IL 60606, United States
support@quantumacademy.com · +1 (312) 803-4969