Last updated: June 16, 2026

Cancellation, Renewal & Trial Policy

Effective Date: July 1, 2026

This policy explains how auto-renewing purchases — memberships and any plan described as renewing — work at Quantum Academy: what you agree to at sign-up, what we send you, how renewal happens, and how to cancel. It applies alongside our Terms of Service and Refund Policy.

1. What you agree to at sign-up

Before we charge you for any auto-renewing plan, the checkout will clearly show: the price you are paying today; that the plan renews automatically and at what interval (for example, annually); the renewal price; any trial or promotional terms, including the price after the trial or promotion ends; and how to cancel. You must take an affirmative step (such as ticking an unticked box) to consent to these terms — we never pre-tick consent. We keep a record of your consent for at least three years, or one year after your plan ends, whichever is longer.

2. Your confirmation

Immediately after sign-up we email you an acknowledgment that restates the renewal terms, the price and billing interval, any trial terms, this policy, and a direct link to cancel. Keep it; it is your reference copy.

3. Renewal and reminders

Your plan renews automatically at the end of each term using your payment method on file, unless you cancel first.

• Annual plans (and any term of one year or longer): we send a reminder email 15–45 days before each renewal stating the plan, the renewal price and date, and how to cancel, delivered the same way you signed up (email for online sign-ups).
• Trials and promotional periods: if your plan starts with a free or discounted period, we remind you before the first full-price charge, with the price, the date, and the cancellation link.
• Price or material changes: if the renewal price or material terms will change, we notify you at least 30 days before the change takes effect, with clear instructions on how to cancel if you do not accept it.

4. How to cancel

Cancelling is as easy as signing up, in the same medium:

1. Online (immediate, no questions required): log in to your account at [quantumacademy.com/account — EDITOR: confirm portal URL] and choose Cancel plan. The cancellation takes effect at the end of your current paid term.
2. By email: write to admin@postquantum.org from your account email with “Cancel” and your plan name; we will process it within 2 business days and confirm in writing.

We will always send a written confirmation of your cancellation. We do not impose retention hurdles: you will not be required to take a call, chat with an agent, or click through offers to complete an online cancellation (you may see at most a simple confirmation step).

5. What happens after you cancel

You keep access to your plan’s benefits until the end of the term you have paid for; no further charges are made. Cancellation of a membership does not revoke credentials you have already earned, though recertification benefits tied to membership end with the plan. Refunds of a recent renewal are governed by the Refund Policy (Section 6).

6. Failed payments

If a renewal charge fails, we may retry it over a short period and will email you to update your payment method. If payment is not completed, the plan is suspended and then cancelled; we never convert a failed renewal into a debt-collection matter for a consumer plan.

7. Free trials

Where we offer a free trial: its length, what happens at the end, and the first charge date are stated before you start; a reminder is sent before the trial converts to a paid plan; and you can cancel during the trial with no charge using the same methods as Section 4.

8. Our records

We retain verification of your consent to auto-renewal terms, the disclosures shown to you, and your cancellation requests for at least three years (or one year after termination, whichever is longer), as required by law.

9. Contact

Post-Quantum Institute, Inc. (Quantum Academy)
1449 S Michigan Ave STE 13178, Chicago, IL 60605, United States
support@quantumacademy.com · (218) 376-7293