Last updated: June 16, 2026
Effective Date: July 1, 2026
This policy explains how Quantum Academy delivers what you buy: when access begins, how long it lasts, what you need to use it, and what to do if something does not work. It forms part of our Terms of Service.
1. How delivery works
Everything we sell is delivered digitally. After successful payment you receive an order confirmation by email, and access is provisioned to your account on our learning platform — normally within minutes. If you purchased before creating an account, the confirmation email contains the link to activate it. No physical goods are shipped; certificates are issued digitally.
If access has not appeared within one hour, check your spam folder for the confirmation, confirm you are logging in with the purchase email, and then contact support@quantumacademy.com — unresolved access failures within a reasonable time qualify for a refund under the Refund Policy.
2. Timing of supply and your withdrawal right (EU/UK consumers)
For consumers with a statutory 14-day withdrawal right, the timing of digital delivery matters:
- If, at checkout, you expressly consent to immediate access and acknowledge that you lose the withdrawal right once supply begins, we deliver immediately as described above.
- If you do not give that consent, we schedule your access to begin after the 14-day withdrawal period, preserving your right in full. You may contact us at any time during the period to start access early by giving the consent then.
Details and the withdrawal procedure are in the Refund Policy.
3. Access periods
Each program page states its access window, which begins when access is provisioned:
- Self-paced courses: access for the period stated on the program page (typically 12 months), including content updates published to that course during your window.
- Certification programs: course access as stated, plus an exam-eligibility window described in the program’s Candidate Guide.
- Memberships: access for the duration of the paid term, renewing per the Cancellation, Renewal & Trial Policy.
- Recertification: the activities and window stated for your credential.
- Live sessions (when offered): delivered at the scheduled date and time, with joining instructions sent in advance; recordings, where provided, follow the access terms on the session page.
We may extend an access window at our discretion (for example, for documented hardship); extensions are not a contractual entitlement unless stated on the program page.
4. What you need
You need: a modern browser (current Chrome, Firefox, Safari, or Edge), a broadband connection capable of video streaming, an email address, and, for proctored exams, a webcam, microphone, and a quiet private room meeting the requirements in the Candidate Guide. Courses are delivered in English unless stated otherwise. Content is streamed; downloadable resources are marked as such within each course.
5. Content updates and corrections
Quantum technology moves quickly. We update course content for accuracy and currency, and corrections are published into the course during your access window at no charge. Where a change is substantial enough to affect an exam blueprint, the Candidate Guide for that program explains the transition arrangements. For EU/UK consumers, we supply updates needed to keep digital content in conformity for the period required by law.
6. Service availability
We target high availability but do not promise uninterrupted service; maintenance windows and third-party platform incidents can cause short outages. If an outage materially interrupts a time-limited activity (such as a scheduled exam), we reschedule it at no cost. Where an extended outage materially deprives you of a paid access window, we extend the window or, where the law requires, provide a proportionate remedy.
7. Support
Email support@quantumacademy.com. We respond within 2 business days, and faster for exam-day issues flagged in the subject line. Include your order number and the email address on your account.
8. Geographic availability
Programs are available worldwide except where prohibited: we do not supply the Services to persons or territories subject to comprehensive US sanctions or to parties on applicable restricted lists, and we may decline or cancel (with refund) any order we cannot lawfully fulfill.
9. Contact
Post-Quantum Institute, Inc. (Quantum Academy)
1449 S Michigan Ave STE 13178, Chicago, IL 60605, United States
support@quantumacademy.com · (218) 376-7293